Frequently Asked Questions
Q: Who is DeeDreams Limited?
A: DeeDreams Limited is a registered New Zealand Limited Liability Company (LLC) directed by Deepika Sonia (NZBN: 9429053339508). We are a professional creative agency providing tailored, high-end AI recalibration and promotional services to New Zealand SMEs, sole traders, and startups.
Q: Are your marketing materials simply "AI-generated"?
A: No. We operate under a strict Human-in-the-Loop (HITL) methodology. Our Director acts as the active Creative Director, establishing the core concept, executing narrative architecture, engineering precise prompts, and performing meticulous editorial curation over tools like Google Gemini and Suno AI to ensure your assets are distinct and strategic.
Q: How do you prove original authorship of my assets?
A: For intellectual property protection, we maintain a strictly confidential digital "audit trail" within our Google Workspace infrastructure. This includes chronological logs of prompt histories, curation records, and recorded Google Meet consultation transcripts. This trail serves as our primary evidence of original human authorship under Section 5(2)(a) of the Copyright Act 1994.
Service Delivery & Timelines
Q: What is required to formally "Activate" my creative project?
A: Project Activation is strictly achieved when four criteria are met:
Completion of your mandatory Strategy Consultation call.
Safe receipt of all your required raw brand assets.
Your written confirmation (via email reply) of the project roadmap we send you.
Cleared payment of your 50% non-refundable Activation Deposit.
Q: What is your standard production and turnaround time?
A: Our standard production window is five (5) to seven (7) business days from the exact date of formal Project Activation.
Q: What is your policy on project revisions?
A: Our standard project fees cover one (1) round of minor "polishing" tweaks based on the initial draft delivered. You have 5 business days from draft delivery to submit these requests. Major alterations or departures from the creative brief captured during your Strategy Consultation will be quoted as an entirely new project.
Rights, Liability & Compliance
Q: Who owns the final marketing deliverables?
A: Upon cleared payment of your final project balance, you are granted a perpetual, non-exclusive license to utilize the final high-resolution, watermark-free deliverables to market and promote your own business. DeeDreams Limited asserts original authorship of the curated composition under the Copyright Act.
Q: What are my legal responsibilities regarding the media assets I provide to you?
A: You hold complete "Liability for Input". When submitting media (logos, images, storefront footage, or staff faces), you provide a legal warranty that you hold all necessary intellectual property, privacy, and media rights. Under our terms, you fully indemnify DeeDreams Limited against any third-party claims or legal costs arising from the media you provide.
Q: How do you comply with New Zealand’s Biometric Privacy laws?
A: When animating or recalibrating real human faces or voices, we act strictly as your data processing agent under the Privacy Act 2020. You warrant that you have obtained express, informed consent from any staff member or individual whose media is provided, fully satisfying the Biometric Processing Privacy Code 2025.
Q: What happens if an AI asset accidentally resembles a real person?
A: Unintentional resemblances to real-world individuals are a known technical limitation of generative AI models, legally classified as an "AI likeness coincidence". It does not constitute a deliberate collection of personal data. Per our terms, you accept this risk, and your sole remedy is one (1) complimentary AI-recalibration of the specific asset.
Legal Exclusions & Financial Policies
Q: Do standard consumer protection laws apply to your services?
A: No. Because we operate strictly as a B2B service provider, both parties contractually acknowledge they are "in trade". To the maximum extent permitted by New Zealand law, we formally contract out of the Consumer Guarantees Act 1993 (CGA) and Sections 9, 12A, and 13 of the Fair Trading Act 1986 (FTA). These exclusions are fair and reasonable given the bespoke, artistic, and technical nature of AI-driven production.
Q: Can I hold your directors or staff personally liable for a project issue?
A: No. In strict accordance with Section 162 of the Companies Act 1993, all legal and financial liability rests solely with the corporate entity, DeeDreams Limited. By accepting our terms, you irrevocably waive the right to bring any legal claims against any director or individual officer personally.
Q: What is your refund policy?
A: All sales are final, and we do not offer refunds for a "change of mind". Because our creative processes involve immediate, non-recoverable cloud/GPU processing costs and highly customized rendering tailored explicitly to your business brand, fees cannot be reversed once production commences.
Q: How do billing, payments, and extra fees work?
A: All payments are processed via Direct Bank Transfer to our dedicated ANZ corporate account. A 50% deposit is due upfront to clear your project into our queue, and the remaining 50% is due immediately upon draft delivery. Please note that all listed package fees are subject to GST and a standard 3% office service fee.
Data Management & Security
Q: How secure is my business data, and how long do you keep it?
A: We host all project files in secure, encrypted Google Workspace Business Standard environments. To preserve your privacy, all raw client-provided media and biometric templates are permanently deleted during our standard 90-day data purge post-completion. Only the final, non-raw AI derivative assets are kept in our secure "Creative Archive" for future stylistic references. We utilize enterprise settings to ensure your data is never used to train public AI models.
Frequently Asked Questions
Q: Who is DeeDreams Limited?
A: DeeDreams Limited is a registered New Zealand Limited Liability Company (LLC) directed by Deepika Sonia (NZBN: 9429053339508). We are a professional creative agency providing tailored, high-end AI recalibration and promotional services to New Zealand SMEs, sole traders, and startups.
Q: Are your marketing materials simply "AI-generated"?
A: No. We operate under a strict Human-in-the-Loop (HITL) methodology. Our Director acts as the active Creative Director, establishing the core concept, executing narrative architecture, engineering precise prompts, and performing meticulous editorial curation over tools like Google Gemini and Suno AI to ensure your assets are distinct and strategic.
Q: How do you prove original authorship of my assets?
A: For intellectual property protection, we maintain a strictly confidential digital "audit trail" within our Google Workspace infrastructure. This includes chronological logs of prompt histories, curation records, and recorded Google Meet consultation transcripts. This trail serves as our primary evidence of original human authorship under Section 5(2)(a) of the Copyright Act 1994.
Service Delivery & Timelines
Q: What is required to formally "Activate" my creative project?
A: Project Activation is strictly achieved when four criteria are met:
Completion of your mandatory Strategy Consultation call.
Safe receipt of all your required raw brand assets.
Your written confirmation (via email reply) of the project roadmap we send you.
Cleared payment of your 50% non-refundable Activation Deposit.
Q: What is your standard production and turnaround time?
A: Our standard production window is five (5) to seven (7) business days from the exact date of formal Project Activation.
Q: What is your policy on project revisions?
A: Our standard project fees cover one (1) round of minor "polishing" tweaks based on the initial draft delivered. You have 5 business days from draft delivery to submit these requests. Major alterations or departures from the creative brief captured during your Strategy Consultation will be quoted as an entirely new project.
Rights, Liability & Compliance
Q: Who owns the final marketing deliverables?
A: Upon cleared payment of your final project balance, you are granted a perpetual, non-exclusive license to utilize the final high-resolution, watermark-free deliverables to market and promote your own business. DeeDreams Limited asserts original authorship of the curated composition under the Copyright Act.
Q: What are my legal responsibilities regarding the media assets I provide to you?
A: You hold complete "Liability for Input". When submitting media (logos, images, storefront footage, or staff faces), you provide a legal warranty that you hold all necessary intellectual property, privacy, and media rights. Under our terms, you fully indemnify DeeDreams Limited against any third-party claims or legal costs arising from the media you provide.
Q: How do you comply with New Zealand’s Biometric Privacy laws?
A: When animating or recalibrating real human faces or voices, we act strictly as your data processing agent under the Privacy Act 2020. You warrant that you have obtained express, informed consent from any staff member or individual whose media is provided, fully satisfying the Biometric Processing Privacy Code 2025.
Q: What happens if an AI asset accidentally resembles a real person?
A: Unintentional resemblances to real-world individuals are a known technical limitation of generative AI models, legally classified as an "AI likeness coincidence". It does not constitute a deliberate collection of personal data. Per our terms, you accept this risk, and your sole remedy is one (1) complimentary AI-recalibration of the specific asset.
Legal Exclusions & Financial Policies
Q: Do standard consumer protection laws apply to your services?
A: No. Because we operate strictly as a B2B service provider, both parties contractually acknowledge they are "in trade". To the maximum extent permitted by New Zealand law, we formally contract out of the Consumer Guarantees Act 1993 (CGA) and Sections 9, 12A, and 13 of the Fair Trading Act 1986 (FTA). These exclusions are fair and reasonable given the bespoke, artistic, and technical nature of AI-driven production.
Q: Can I hold your directors or staff personally liable for a project issue?
A: No. In strict accordance with Section 162 of the Companies Act 1993, all legal and financial liability rests solely with the corporate entity, DeeDreams Limited. By accepting our terms, you irrevocably waive the right to bring any legal claims against any director or individual officer personally.
Q: What is your refund policy?
A: All sales are final, and we do not offer refunds for a "change of mind". Because our creative processes involve immediate, non-recoverable cloud/GPU processing costs and highly customized rendering tailored explicitly to your business brand, fees cannot be reversed once production commences.
Q: How do billing, payments, and extra fees work?
A: All payments are processed via Direct Bank Transfer to our dedicated ANZ corporate account. A 50% deposit is due upfront to clear your project into our queue, and the remaining 50% is due immediately upon draft delivery. Please note that all listed package fees are subject to GST and a standard 3% office service fee.
Data Management & Security
Q: How secure is my business data, and how long do you keep it?
A: We host all project files in secure, encrypted Google Workspace Business Standard environments. To preserve your privacy, all raw client-provided media and biometric templates are permanently deleted during our standard 90-day data purge post-completion. Only the final, non-raw AI derivative assets are kept in our secure "Creative Archive" for future stylistic references. We utilize enterprise settings to ensure your data is never used to train public AI models.
DEEDREAMS LIMITED
DEEDREAMS LIMITED