DEEDREAMS LIMITED PRIVACY POLICY
DeeDreams Limited (DeeDreams, we, us, our) complies with the Privacy Act 2020 (Act) when dealing with personal information. Personal information is information about an identifiable individual (a natural person).
This Privacy Policy describes how we collect, use, and protect your personal information when you engage us to provide our B2B AI-driven creative services (services) or have other dealings with us.
1. What personal information do we collect
We collect, hold and process two categories of personal information:
Account and Marketing Information is personal information that we collect about you:
when you sign up to our services, including filling out a client intake form
if you ask to receive information about us or our services or sign up to our newsletter
when you contact us directly (e.g. telephone call, website enquiry form or email) or visit our website
if you participate in customer feedback surveys or provide a testimonial
The Account and Marketing Information we collect may include company/personal names, phone numbers, email addresses and any other contact information you provide to us, your location, billing information, purchase history, information contained in your correspondence with us or survey responses and other information required to provide a service or information you have requested from us.
Client Data is personal information that is included in the materials provided to us by our clients in the course of our provision of the services, and that may be included in our deliverables based on those materials. This may include names, contact details, images and audio (which may include biometric information).
For the purposes of the Act, we are our clients’ agent when holding and processing Client Data. Our clients determine what and how they collect, use, disclose and transfer Client Data. This means that our clients’ collection and use of Client Data is governed by their privacy policy and practices, not ours.
We will not collect or process Client Data except as provided in our Terms of Use and/or other agreements with our clients that govern the processing of Client Data (as applicable). Unless required otherwise under applicable law, if we receive any request or enquiry relating to Client Data, we will forward this request to our relevant client.
The remainder of this policy applies to Account and Marketing Information and does not apply to Client Data.
2. Information We Collect Directly
We collect personal information via the following channels:
Client Intake Form: We collect your name, email address, social media information, and payment details via our secure Client Intake Form.
Lead Generation (Meta Platforms): We collect any personal information you provide to us when we communicate with you using Meta Lead Forms and Messenger. In compliance with the Unsolicited Electronic Messages Act 2007, we only transition "social leads" to email marketing via express opt-in mechanisms.
Strategic Records & IP Evidence Trail: We collect any personal information you provide to us during a Strategy Consultation. These are recorded and stored securely as vital evidence of Human-in-the-Loop (HITL) creative arrangements for the purposes of asserting copyright under Section 5(2)(a) of the Copyright Act 1994.
If possible, we will collect personal information from you directly.
3. Use and Disclosure
We use your personal information strictly:
to verify your identity
to provide our services to you, including fulfilling your project scope, providing technical support
to market our services and products to you, including contacting you electronically (e.g. by text or email for this purpose)
to improve the services and products that we provide to you
to bill you and to collect money that you owe us, including authorising and processing credit card transactions
to respond to communications from you, including a complaint
to meet New Zealand tax obligations.
to provide transparent renewal notifications and "easy-exit" options for any recurring service models in compliance with Fair Trading Act standards.
to protect and/or enforce our legal rights and interests, including defending any claim
for any other purpose authorised by you or the Act.
You can stop receiving our marketing emails by following the unsubscribe instructions included in those emails or contacting us at support@deedreams.co.nz
4. Disclosing your personal information
We may disclose your personal information to:
any business that supports our services and products, including any person that hosts or maintains any underlying IT system or data centre that we use to provide the website or other services and products
a person who can require us to supply your personal information (e.g. a regulatory authority)
any other person authorised by the Act or another law (e.g. a law enforcement agency)
any other person authorised by you.
A business that supports our services and products may be located outside New Zealand. This may mean your personal information is held and processed outside New Zealand.
We may transfer your information in the case of a sale, merger, consolidation, liquidation, reorganisation or acquisition.
5. Internet Use
While we take reasonable steps to maintain secure internet connections, if you provide us with personal information over the internet, the provision of that information is at your own risk.
If you follow a link on our website to another site, the owner of that site will have its own privacy policy relating to your personal information. We suggest you review that site’s privacy policy before you provide personal information.
6. Data Security & Breach Notification
Security: We will take reasonable steps, including utilising business-grade encryption and encrypted Google Workspace environments, to keep your personal information safe from loss, unauthorised activity, or other misuse.
Mandatory Notification: In the event of a privacy breach that we reasonably believe has caused, or is likely to cause, serious harm, we will notify the Privacy Commissioner.
7. Access, Correction & Proportionality
Subject to certain grounds for refusal set out in the Act, you have the right to request access to your readily retrievable personal information and correction of your personal information that we hold. Before you exercise this right, we will need evidence to confirm that you are the individual to whom the personal information relates.
In respect of a request for correction, if we think the correction is reasonable and we are reasonably able to change the personal information, we will make the correction. If we do not make the correction, we will take reasonable steps to note on the personal information that you requested the correction.
If you want to exercise either of the above rights, email us at admin@deedreams.co.nz. Your email should provide evidence of who you are and set out the details of your request (e.g. the personal information, or the correction, that you are requesting).
We may charge you our reasonable costs of providing to you copies of your personal information or correcting that information.
8. Privacy Officer
For enquiries regarding this policy or for access or correction requests, contact:
Deepika Sonia, Director | Email: deepika@deedreams.co.nz
DeeDreams Limited (DeeDreams, we, us, our) complies with the Privacy Act 2020 (Act) when dealing with personal information. Personal information is information about an identifiable individual (a natural person).
This Privacy Policy describes how we collect, use, and protect your personal information when you engage us to provide our B2B AI-driven creative services (services) or have other dealings with us.
1. What personal information do we collect
We collect, hold and process two categories of personal information:
Account and Marketing Information is personal information that we collect about you:
when you sign up to our services, including filling out a client intake form
if you ask to receive information about us or our services or sign up to our newsletter
when you contact us directly (e.g. telephone call, website enquiry form or email) or visit our website
if you participate in customer feedback surveys or provide a testimonial
The Account and Marketing Information we collect may include company/personal names, phone numbers, email addresses and any other contact information you provide to us, your location, billing information, purchase history, information contained in your correspondence with us or survey responses and other information required to provide a service or information you have requested from us.
Client Data is personal information that is included in the materials provided to us by our clients in the course of our provision of the services, and that may be included in our deliverables based on those materials. This may include names, contact details, images and audio (which may include biometric information).
For the purposes of the Act, we are our clients’ agent when holding and processing Client Data. Our clients determine what and how they collect, use, disclose and transfer Client Data. This means that our clients’ collection and use of Client Data is governed by their privacy policy and practices, not ours.
We will not collect or process Client Data except as provided in our Terms of Use and/or other agreements with our clients that govern the processing of Client Data (as applicable). Unless required otherwise under applicable law, if we receive any request or enquiry relating to Client Data, we will forward this request to our relevant client.
The remainder of this policy applies to Account and Marketing Information and does not apply to Client Data.
2. Information We Collect Directly
We collect personal information via the following channels:
Client Intake Form: We collect your name, email address, social media information, and payment details via our secure Client Intake Form.
Lead Generation (Meta Platforms): We collect any personal information you provide to us when we communicate with you using Meta Lead Forms and Messenger. In compliance with the Unsolicited Electronic Messages Act 2007, we only transition "social leads" to email marketing via express opt-in mechanisms.
Strategic Records & IP Evidence Trail: We collect any personal information you provide to us during a Strategy Consultation. These are recorded and stored securely as vital evidence of Human-in-the-Loop (HITL) creative arrangements for the purposes of asserting copyright under Section 5(2)(a) of the Copyright Act 1994.
If possible, we will collect personal information from you directly.
3. Use and Disclosure
We use your personal information strictly:
to verify your identity
to provide our services to you, including fulfilling your project scope, providing technical support
to market our services and products to you, including contacting you electronically (e.g. by text or email for this purpose)
to improve the services and products that we provide to you
to bill you and to collect money that you owe us, including authorising and processing credit card transactions
to respond to communications from you, including a complaint
to meet New Zealand tax obligations.
to provide transparent renewal notifications and "easy-exit" options for any recurring service models in compliance with Fair Trading Act standards.
to protect and/or enforce our legal rights and interests, including defending any claim
for any other purpose authorised by you or the Act.
You can stop receiving our marketing emails by following the unsubscribe instructions included in those emails or contacting us at support@deedreams.co.nz
4. Disclosing your personal information
We may disclose your personal information to:
any business that supports our services and products, including any person that hosts or maintains any underlying IT system or data centre that we use to provide the website or other services and products
a person who can require us to supply your personal information (e.g. a regulatory authority)
any other person authorised by the Act or another law (e.g. a law enforcement agency)
any other person authorised by you.
A business that supports our services and products may be located outside New Zealand. This may mean your personal information is held and processed outside New Zealand.
We may transfer your information in the case of a sale, merger, consolidation, liquidation, reorganisation or acquisition.
5. Internet Use
While we take reasonable steps to maintain secure internet connections, if you provide us with personal information over the internet, the provision of that information is at your own risk.
If you follow a link on our website to another site, the owner of that site will have its own privacy policy relating to your personal information. We suggest you review that site’s privacy policy before you provide personal information.
6. Data Security & Breach Notification
Security: We will take reasonable steps, including utilising business-grade encryption and encrypted Google Workspace environments, to keep your personal information safe from loss, unauthorised activity, or other misuse.
Mandatory Notification: In the event of a privacy breach that we reasonably believe has caused, or is likely to cause, serious harm, we will notify the Privacy Commissioner.
7. Access, Correction & Proportionality
Subject to certain grounds for refusal set out in the Act, you have the right to request access to your readily retrievable personal information and correction of your personal information that we hold. Before you exercise this right, we will need evidence to confirm that you are the individual to whom the personal information relates.
In respect of a request for correction, if we think the correction is reasonable and we are reasonably able to change the personal information, we will make the correction. If we do not make the correction, we will take reasonable steps to note on the personal information that you requested the correction.
If you want to exercise either of the above rights, email us at admin@deedreams.co.nz. Your email should provide evidence of who you are and set out the details of your request (e.g. the personal information, or the correction, that you are requesting).
We may charge you our reasonable costs of providing to you copies of your personal information or correcting that information.
8. Privacy Officer
For enquiries regarding this policy or for access or correction requests, contact:
Deepika Sonia, Director | Email: deepika@deedreams.co.nz
DEEDREAMS LIMITED
DEEDREAMS LIMITED